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Northwest Specialty Hospital

About / Values

About / Values

What We Stand For

Values

At Northwest Specialty Hospital, we believe that values are the foundation of our success. We strive to uphold a culture of respect and integrity in all aspects of our work, from patient care to employee relations. Our commitment to these core values is reflected in every decision we make, ensuring that each individual’s experience at our hospital is one of quality and compassion. We recognize that by upholding strong ethical standards, we can provide an environment where everyone feels safe and respected.

Mission

We are a physician-owned and operated healthcare organization committed to providing the highest quality healthcare to all in a caring, compassionate and professional environment.

Vision

We will be recognized as a leader in providing world-class medical care, an outstanding patient experience, and uncompromised patient safety.

Values

We Practice EXCELLENCE

The pursuit of excellence requires us to understand our strengths and weaknesses both as individuals and as an organization and work towards our goals.

We Define PROFESSIONALISM

More than just being good at what we do we practice professionalism in our demeanor, appearance, reliability and accountability.

We Work Together as a TEAM

Collaboration allows us to use the collective experience, knowledge and skills of our team. As a team we operate better when we work together towards a common purpose.

We Act With INTEGRITY

Integrity is the quality of being honest and having strong moral principles. As an organization that deals in life and death, we have an ethical responsibility to our patients.

We Demonstrate COMPASSION

Compassion is demonstrated through the concern for others. As an organization and as an industry compassion is one of the most important qualities to demonstrate.

About / Features

About / Features

Read More About Us

Patients first.

We are a physician owned and operated healthcare organization committed to providing the highest quality healthcare. Our “Patients first” mentality promises a caring, compassionate and professional environment of care. With a growing number of award-winning primary care services and a qualified team of local physicians and surgeons, we provide care for a wide range of health concerns.

Nurse-to-Patient Ratio

At Northwest Specialty Hospital, patient care is our top priority. Our dedicated team of friendly and attentive medical professionals ensures that you receive the time and attention you deserve. From answering medication queries to assisting with gourmet menu choices, our personalized care guarantees timely support. In fact, we maintain the highest nurse-to-patient ratios in the area.

For the past 6 years, Northwest Specialty Hospital has achieved a five-star rating for patient satisfaction from the Centers for Medicare and Medicaid Services. We invite you to experience this exceptional care firsthand at Northwest Specialty Hospital.

 

 

Competitive Pricing

At Northwest Specialty Hospital, one of our founding principles is providing excellent care at affordable prices. Our hospital was established by visionary doctors committed to creating a unique healthcare facility accessible to people of all income levels. Experience personalized attention, gourmet cuisine, clean and spacious rooms equipped with modern amenities, and surgeries performed by an award-winning medical team.

We offer competitive rates across various service lines, including family medicine, internal medicine, imaging, occupational medicine, sleep center, and urgent care. We have a wide acceptance among insurance providers, and our friendly insurance verification experts can assist you in understanding your benefits. Additionally, our payment specialists offer various credit options to provide you with alternative financing choices, ensuring you have control over your healthcare decisions.

 

 

Low Infection Rates

Infection prevention is paramount to your care. Healthcare-associated infections can lead to prolonged hospital stays, long-term disability, increased antimicrobial resistance, and additional financial strain. Globally, they are the most common adverse events in healthcare delivery. According to the World Health Organization, 7 out of every 100 patients contract a healthcare-associated infection in developed countries. However, at Northwest Specialty Hospital, our infection rate is remarkably low, affecting only 1 out of every 200 patients. This rate is 13 times better than the national average.

When you choose Northwest Specialty Hospital for yourself or your loved one, you’ll have peace of mind knowing that your care is in capable hands.

About / Awards

About / Awards

What Makes Us Great

Our Achievements

Northwest Specialty Hospital consistently receives top awards for patient experience, ranking among the top 10% of all hospitals in the U.S.

Our patient-centered approach drives us to go the extra mile to ensure your visit is exceptional. We prioritize listening to your concerns and working with you to create flexible payment plans.

We are grateful for the opportunity to provide award-winning care to our patients.

CMS 5 star rating

5 Star Quality Rating from CMS

Centers for Medicare & Medicaid Services

CMS annually assigns star ratings to hospitals nationwide based on their performance across five quality categories.

CMS assigns star ratings to U.S. hospitals annually based on 46 hospital quality measures. These are divided into five quality categories: safety of care, mortality, patient experience, readmission rates and timely and effective care. Data reporting periods range from July 2018 to March 2022, depending on the measure.

Best Urgent Care

BUSINESS JOURNAL OF NORTH IDAHO

Awarded Best Urgent Care in the Business Journal of North Idaho’s Best of North Idaho competition.

Five Stars – Patient Experience

CENTERS FOR MEDICARE & MEDICAID SERVICES

The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care.

Gold Seal of Approval

JOINT COMMISSION

The Joint Commission evaluates and accredits more than 22,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. To earn and maintain The Gold Seal of Approval® from The Joint Commission an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

Best Places to Work

BEST COMPANIES GROUP

The Best Places to Work Inland Northwest is a survey and awards program dedicated to identifying and recognizing the area’s best employers and providing organizations with valuable employee feedback.

Best Urgent Care – 3 Years in a Row

TOP RATED LOCAL

Top Rated Local® is built upon 5 pillars of the customer experience and is created to empower both businesses and consumers. Capturing the overall customer experience is unlike anything on the market. This is not a review site — it is an experience- and rating-based system.

Large Business of the Year

COEUR D’ALENE REGIONAL CHAMBER OF COMMERCE

This award recognizes our dedication, innovation, leadership, community service, achievements, and our entrepreneurial spirit.

As we celebrate more than 20 years in business, we would like to thank all of you who helped make that possible. Owned and operated by local physicians, we are grateful for your continued support and trust in our services, and remain committed to providing you with the highest-quality of healthcare in the nation.

U.S. News: High Performing

IN 3 PROCEDURES/CONDITIONS

To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals. To be nationally ranked in a specialty, a hospital must excel in caring for the sickest, most medically complex patients.

Other Awards

Best Family Medicine (North Idaho)

IDAHO’S BEST

Best Women’s Care (North Idaho)

IDAHO’S BEST

Best Women’s Care (North Idaho)

IDAHO’S BEST

Best Family Medicine (North Idaho)

IDAHO’S BEST
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