Financial Resources
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Financial Resources
Northwest Specialty Hospital is committed to providing our patients with the best possible care and access to their personal health information and financial options. We strive to be transparent in all of our billing processes. Use the buttons to the right to answer any questions you may have regarding billing or financial information.
For questions, please contact us:
Northwest Specialty Hospital – Patient Financial Services Department
Phone: 208-262-2085
Fax: (208) 772-0653
1593 East Polston Avenue
Post Falls, ID 83854
Explore Financial Resources
Financial Resources
Northwest Specialty Hospital is committed to providing our patients with the best possible care and access to their personal health information and financial options. We strive to be transparent in all of our billing processes. Use the buttons to the right to answer any questions you may have regarding billing or financial information.
For questions, please contact us:
Northwest Specialty Hospital – Patient Financial Services Department
Phone: 208-262-2085
Fax: (208) 772-0653
1593 East Polston Avenue
Post Falls, ID 83854
Have a Question about Billing?
To Our Patients
Finances can be difficult topic for discussion. That is why our patient account representative treats each patient’s finances with the highest regard for confidentiality. We work with you individually for a payment plan that meets your personal budget.
Our priority at Northwest Specialty Hospital is to give our patients the highest quality of medical care at an affordable rate.
Verifying Insurance Benefits
Our insurance verification clerk calls your insurance prior to surgery to obtain all benefit information including deductible and co-payment amounts. Our patient representative may call you to discuss with you the deductible and co payment amount prior to, or on the day of your scheduled surgery. You may be asked to pay the deductible that has not been satisfied, or the HMO co payment that is required on the date of surgery.
Billing Your Insurance
As a courtesy for you, we will bill your insurance. We request that you present your insurance card and ask you to complete a patient information form. This form enables the billing department to appropriately bill your claim and notify you of your account status. We ask our patients to sign a medical record release authorization. This form allows us to release medical information to your insurance company if requested. You may be asked by your insurance company to provide additional information. Not responding to your insurance company can result in delaying or complete denial of your claim. Please call our billing department. They will be able to assist you.
Insurance Denial
Your insurance may deny your claim for various reasons. Our billing representative may contact you for additional information. If there is no response from you, the account balance will be placed in a patient responsibility status. When the insurance denies your claim and there is no claim review requested, the balance will become your responsibility.
Appeal Rights
Our facility has appealing rights with contracted insurance carriers. We will, if necessary, submit a request to your insurance company requesting a medical claim review. However, with non contracted carriers, you may be asked to appeal your claim in writing to your insurance company. Our billing department will be happy to give you appealing guidelines.
Payment Arrangements
Our medical facility is not a financial institution, but we will agree to work out payment arrangements for our patients. If there is no insurance involved, our patient representative will contact you for payment arrangements prior to your surgery. A 100% down payment is required on all payment arrangements unless other arrangements have been. The patient representative may also find it necessary to call you if the insurance has denied your claim or your deductible has not been met.
Refunds
When a credit is detected on your account, our office manager will investigate. If the insurance has overpaid, we will contact your insurance company for further information. The insurance may request a refund from us. If your account has a credit, due to the payment from you and your insurance company, we will issue the refund directly to you. When there is more than one insurance company involved on your account, we will call your insurance companies to have them determine the coordination of benefits, if applicable. Please direct all calls regarding refunds to the office manager.
Statement
You will receive a monthly statement unless state and federal laws dictate otherwise. The statement will show all activity on your account. If you have any questions regarding your statement, please call the billing department. Let the department know of any name, address, or insurance updates so that your account can be properly credited.
Your statement will show an account balance and a patient balance. When your insurance has paid, your balance will appear in the patient balance column. If you receive a statement with the account balance amount showing only, we would like for you to beware that your insurance company has not paid. Please feel free to call them to inquire. The billing department will also be glad to assist you.
Finance Charges
Finance charges are not being generated at this time. However, we are registered with the Idaho Department of Finance to generate finance charges for our account receivables and have opted to not implement them at this time.
Related Documents
Check Your Insurance
Insurance
The list reflects payors with whom Northwest Specialty Hospital is contracted as of January 1st, 2024. If your health plan is listed, it is not a guarantee of coverage as coverage is subject to change. Please be advised that payors offer a variety of plans, which may or may not include Northwest Specialty Hospital. IMPORTANT: Verifying insurance coverage is the responsibility of the patient/insured. Please check with your health plan to verify your coverage and network status.
Accepted Insurances
- Aetna
- Asuris
- Blue Cross of Idaho
- Coventry / First Health
- Cigna
- First Choice Health
- Health Net Services / Tricare West
- HMA
- Humana
- Kaiser Permanente of WA
- ID Medicaid
- Medicare
- Molina Healthcare of ID
- Mountain Health COOP
- MultiCare Connected Care
- MultiPlan
- OPTUM
- PacificSource
- Railroad Medicare
- Regence Blue Shield
- United Healthcare
- United Healthcare Shared Service
- Workers Compensation
Explore Financing Options
Financing Options
Northwest Speciality Hospital is proud to partner with CareCredit, a health, wellness and beauty credit card that provides our patients with flexible financing options for the services they need. We understand that medical expenses can be overwhelming at times, so we are committed to helping our patients find ways to make their treatments more affordable. With CareCredit, you can pay for your treatment over time while still receiving the care you deserve. Our team of experienced professionals will work closely with you to ensure that all of your needs are met in a timely manner.
*Subject to credit approval. Minimum monthly payments required. Promotional financing options are available on purchases of $200 or more. Standard Account Terms apply to purchases of less than $200. Promotional financing options available through Pay My Provider may differ from options available in-office. See carecredit.com for details.
CareCredit health, wellness and beauty credit card
Whether it’s a routine checkup or emergency surgery, you shouldn’t have to worry about how to get the best medical care. That’s why we’re pleased to accept the CareCredit healthcare credit card. CareCredit lets you say “yes” to recommend treatment and pay for it in convenient monthly payments that fit your budget.
CareCredit is the healthcare credit card designed exclusively for healthcare services with special financing options.* With CareCredit, you can use your card for all of your follow-up care as well as annual checkups.
Learn more by visiting www.carecredit.com or contacting our office. Ready to apply? Apply Online for your CareCredit card today.
IMPORTANT INFORMATION REGARDING PRICE ESTIMATOR TOOL USE
Here is how our price estimate tools and resources work:
- For insured patients: Your real-time insurance benefits are applied to expected costs to determine the amount you are responsible for paying after insurance.
- For uninsured patients: Your out-of-pocket costs are based on a discount for the amount generally billed for hospital services.
Why costs may vary:
Many things affect the cost of health care services. For example, the price of a CT scan (used to obtain images of soft tissue and blood vessels) depends on what part of the body is being scanned and whether a contrast agent (special dye) is needed to make the organs and tissue more visible.
The cost estimates provided by our tool may be different from your actual costs for several reasons, including but not limited to:
- The medical services/treatment you receive will be based on decisions made by you or your health care provider and may be different from the services you selected while using the price estimator tool.
- The medical service/treatment you receive may be impacted by complications, secondary conditions, and/or other unknown factors that this price estimator tool cannot consider.
- The location of where your services are received differs from what is selected during this estimation process.
- If your year-to-date benefit information changes from the time at which you receive this estimate and the time at which you receive care.
- If your healthcare provider’s contract with your insurance carrier changes.
- If you have a unique insurance plan design that is not currently supported by the tool.
For more information on how your cost estimate was determined, please contact (208) 262-2300.
In addition to using our Cost Estimator Service, your insurance carrier can help you understand insurance terms such as out-of-pocket maximums, deductibles, and copayments that will affect what you ultimately pay. Patients enrolled in Medicare can find insurance information at www.Medicare.gov.
Before using this cost estimation tool, please carefully consider the following information:
- By clicking on the estimator tool, you are acknowledging that you have read the information above, and that you are accessing this information for the purpose of determining your estimated costs associated with healthcare services.
- Nothing on this site guarantees eligibility, coverage, or payment, or determines or guarantees the benefits, limitations or exclusions of your coverage. For a complete description of the details of your coverage, please refer to your coverage information from your healthcare insurance carrier.
- Please keep in mind, the costs provided in this tool are estimates only and are not a guarantee of payment or benefits. Again, the estimates are based on the contract rates/fee schedule with your insurance carrier. Your actual cost may be higher or lower than the estimate for various reasons. You will be responsible for the cost of procedures or services not covered by your insurance plan.
The information provided on this website is intended to help you better understand potential out-of-pocket costs for healthcare services. The information is not a quote, nor is it a guarantee of payment or benefits for healthcare services. If you have insurance, your insurance policy (including deductibles, co-pay, co-insurance, out-of-pocket maximums, covered services and medical necessity) will further determine the amount owed. The estimate does not include any physician or professional service costs, including, but not limited to, office visits, surgeon, anesthesiologist, emergency room physician, radiologist, pathologist, consulting physicians, nurse practitioner, physician assistant, physical therapist, etc. or costs for prescription drugs administered through prescription drug benefit programs.
Benefits and eligibility are subject to change at any time. This estimate may contain private information that is protected by law. If you are not the patient, patient representative or guarantor, sharing, copying or using this information in any way is against the law.
For more information about how the information you’re sharing is collected, used and protected by Northwest Specialty Hospital, please contact Northwest Specialty Hospital.
Note: Your estimate is not a guarantee of payment or insurance coverage. Please check with your insurance if you need help understanding your benefits for the services chosen.