Coronavirus Disease (COVID-19)

Frequently Asked Questions

How do I get a COVID test?

Please contact your primary care provider; they may ask you some questions to determine whether or not a test is right for you. If appropriate, your primary care provider will write an order and send you to the appropriate testing location. Results should be reported back to the ordering provider within 2-3 business days. If you do not receive your results within three (3) business days, please call your primary care provider’s office directly. If you do not have a primary care provider, please contact Panhandle Health or Northwest Urgent Care who may be able to further assist you.

How long does it take to get results?

Your primary care provider should receive the results from your test within 2-3 business days. If you do not receive your results within three (3) business days, please call your primary care provider’s office directly.

Do I need a COVID test before surgery?

Testing for COVID-19 before surgery is at the discretion of the surgeon operating. Please contact their office directly.

Can patients invite guests to come to visit them?

Yes, we allow each patient to have one guest during their stay. Your guest is required to wear a face-covering at all times. At this time we are unable to allow exemptions or allow entry for guests that are unable, for any reason, to wear a face covering. All guests will be screened upon entry and offered a complimentary face mask.

To protect the safety of our employees and guests, we would also ask that your guest remains in their vehicle or home until you are out of surgery. Once you have recovered from your surgery and you are ready to be transferred to one of our inpatient rooms, we will call your guest so that they may come to join you. Your guest is permitted to leave the facility and return, but we would ask them to practice discretion in limiting the number of visits to you to minimize the disruption to our other patients and their guests.

Are there medical exceptions (Asthma/COPD/Etc.) for masks?

Yes, if you have a medical condition, mental health condition, or disability that otherwise prevents you from wearing a face-covering, you are not required to do so.

However, we would ask that you call us from your vehicle before entering the building for your appointment. We will return your call and ask you some standard screening questions to determine if a live visit or telehealth visit is right for you. Once a room is available, we will call you and let you know that it is ready for you.